Real Time Interface

At Chubb, we strive to help our agents and brokers provide better and faster service; and make it easier to do business with us.  That is why we have teamed up with many agency management system vendors to develop and deliver solutions to your most frequent requests:  billing, policy and claims information.  In addition, we also allow the uploading of notices of loss from some agency management systems.

Listed below are the supported products and services we use to deliver these tools via your agency management system:

Transformation Station™

• Personal lines rating bridge - NEW!!!
• First notice of loss upload with attachments
• Personal lines direct bill inquiry
• Personal lines policy inquiry
• Commercial lines direct bill inquiry (includes specialty lines)
• Commercial lines policy inquiry (includes specialty lines)
• Claims inquiry (for personal and commercial lines)
• Automated Web site log in

TransactNOW™ and CarrierPassport™

• Personal lines rating bridge - NEW!!!
• Claims Activities and Notifications - NEW!!!
• Personal lines direct bill inquiry
• Personal lines policy inquiry
• Commercial lines direct bill inquiry (includes specialty lines)
• Commercial insurance policy inquiry (includes specialty lines)
• Claims inquiry (for personal and commercial lines)
• Automated Web site log in

For assistance in implementing Real Time in your agency, click on the link below to download:

Masterpiece Real-Time Rating Bridge for TransactNOW and Transformation Station User Guides by agency management system:

AMS 

Applied Systems

For complete setup procedures, you will need to contact your Agency Management System vendor.  For agents using Applied Systems and Transformation Station, you are required to set up Chubb-specific agency codes in order to begin using real-time interface applications. For detailed instructions please click on the link below: 

Applied Transformation Station setup

AMS TransactNOW™ Installation Guide

In addition, you may also click on the link(s) below to download Quick Reference Guides for the following transactions:

Agency E-Loss (first notice of loss upload) for Applied Systems

Personal Lines Policy Inquiry for Transformation Station

For Chubb assistance with any of the above, please contact one of the numbers below:

For commercial/specialty lines inquiries and first notice of loss upload:

@chubb help desk:  1-877-747-5266, Option 2

For personal lines inquiries:

Customer Care team:  1-866-324-8222

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Brochure (.pdf, 415k) *

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