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Claims Services
If you are looking for world class service, look no further. Chubb is well-known for its customer-first approach to claims
handling.
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Getting Started With @chubb
Your agency needs to be set up first to use our online enrollment system to gain access for agency employees to our secure
Internet platform, @chubb.
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Claims Service Solutions
Understanding that agents and brokers are in need of immediate, current information in the claims-handling process, we have developed
a set of tools that allow you, our agents and brokers, to provide responsive, professional claims service to policyholders
throughout the claims process - from first notice of loss to final resolution, or claims payment. All systems are designed
to allow you to respond quickly to your clients’ requests, providing the first-rate service they deserve.
Automatic Claim Updates
Claim Download, now in production Claim Download provides your agency with daily updates of claim activities including initial loss notification,
payments and key status updates. Claim Download is available to all agencies using Applied TAM version 9.0 or higher. Enrollment
for Claim Download is now taking place. To activate your agency for Claim Download, complete the enrollment form.
Claim Notifications, now in pilot with anticipated deployment in August 2008, are activities and notifications for agents using AMS agency management
systems. Accessible via TransactNOW©, your agency will receive real-time (every two hours) updates on important claim activities
including loss notifications, adjustor assignment and changes, reserve changes and other status information. To activate
your agency for Claim Notifications, complete the enrollment form.
Reporting a Loss
Agency eLoss is our first notice of loss upload through Transformation Station. You no longer need to call, fax or write the service
center with a loss notice and wait for an acknowledgement letter. With Agency eLoss, you can submit a loss and for agents
using version 9.4 of TAM, attach pdf and tif images while on the phone with your client and immediately provide them with
a claim reference number. In addition, the claim reference number automatically cedes into your agency-management system
for future reference.
Download the Agency E-Loss Quick Reference Card
Chubb.com's Report a Loss For agents not currently using an Applied agency management system, or for your clients who report claims (such as Workers
Compensation claims) directly, we also enable you or your client to submit a loss 24/7 via this Web site.
Claims Inquiry
Agency ClaimView For all personal and commercial claims reported on or after
January 1, 2003, this real-time, claims-inquiry solution allows you to provide your clients with detailed information about their claim status,
within 24 hours of an update, including certain adjuster notes. In order to provide you with the best workflow possible,
we have integrated Agency ClaimView with several agency-management system vendors using Transformation Station and TransactNOW,
in addition to making it available through our secure Web site, @chubb. Due to privacy laws and attorney client privilege, certain information such as medical notes, payments, protected and proprietary
communications, as well as specialty lines of business, may not be shown.
Download the Agency ClaimView User Guide
Claims Payment
Agency CheckView Available to all agents with @chubb acess, Agency CheckView allows you to view detailed, claim-check payment information
on third-party liability and first-party claims within 24 hours of the claim-check issuance. Historical information is available
from
January 1, 2004, and allows you to either view a list of payments or a specific check. Simplified, custom searches allow you to quickly
and easily obtain the information you need to respond to your clients’ questions. Please note that D&O checks are not accessible
through this application.
Download the Agency CheckView User Guide
Locate a vendor
Chubb Preferred Vendor application This application provides agents and brokers with on-line access to Chubb's network of quality auto repair shops. It supports
Chubb's goal of increasing customer service and allows the agency to respond to their client immediately with repair shop
assistance. Future roll-out plans are in place to extend this functionality to include our Property vendor networks.
For more information on any of our claims-servicing solutions for your agency, please contact your local office or call @chubb support at 1-877-747-5266, Option 2.
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